Your Front Desk Never Sleeps —
and Never Forgets a Customer
Hiiiilo is an AI receptionist that lives inside your WhatsApp — answering every customer, booking the appointment, and writing it to your calendar, in any language, around the clock. And as it works, Hiiiilo learns what your customers want, so your marketing reaches more of the right ones. Built for clinics, salons, and studios in Malaysia.
WhatsApp Appointment Booking
for Clinics, Salons & Studios
Any language · 24/7
Every Customer Answered, in their Own Language
Customers message in any language. Hiiiilo replies in the same one, instantly, for the entire conversation.
How Hiiiilo worksThe same midnight message, two outcomes.
- ✗After-hours messages wait until morning
- ✗Replies take hours, the customer moves on
- ✗Malay or Chinese question, English answer
- ✗Staff stuck on booking back-and-forth
- ✗Lost leads, with no record of why
- ✓Answered in seconds, day or night
- ✓Every reply in the customer's own language
- ✓Booked into your calendar and CRM
- ✓Staff freed for the work that matters
- ✓Every conversation captured for you
How it works
From Message to Booking, Automatically
Hiiiilo runs the routine path end to end. Your team only steps in when a question is outside its training, and it never invents an answer.
Detects the language and the intent+
Checks your Google Calendar in real time+
Confirms and writes it to your CRM+
Guardrails
Confident Where It Can Be, Honest Where It Cannot
Hiiiilo only answers from your verified data. When it does not know, it hands off to your team instead of guessing.
Never Guesses
Answers come only from your services, staff, and policies. Anything outside that is escalated, not invented.
No Double-Bookings
Hiiiilo re-checks the calendar the moment before confirming, so two customers can never take the same slot.
Handles Abuse Calmly
Hostile or spam messages get a tiered response: a gentle warning, a human handoff, then an automatic block.
Live dashboard
See Everything from One Screen
Every conversation streams to a live dashboard. You see leads, bookings, conversion, and revenue without asking your staff for a report.
Live Operations
TodayWhat Customers Ask About
Last 30 days- Teeth whitening 32%
- Routine cleaning 23%
- Crowns & veneers 15%
- Invisalign 15%
- Other 15%
This Week
12 bookings · auto-confirmedMon 17
Tue 18
Wed 19
Thu 20
Fri 21
Sat 22
Customer Intelligence
More Than a Front Desk.
A Growth Engine in Your WhatsApp.
Every conversation becomes data. Hiiiilo learns what your customers want, spots who's drifting away, and drafts the message that brings them back — so your marketing reaches more of the right people.
Patterns Hiiiilo spots for you
-
+38%Whitening interest spike
12 patients asked about whitening this month but didn't book. Draft a promo to send?
-
Fri 3pmPeak time identified
Friday 2-4pm is your highest-converting window. Recommend extending hours.
-
23 pplDormant customer ready
23 customers haven't visited in 6+ months. They previously asked about cleaning & whitening.
-
+19%Language mix shift
Bahasa enquiries up 19% this month. Top services: facial, brow lamination.
From insight to more bookings
-
1
Spots the opportunity
Hiiiilo surfaces the patterns hiding in your chats — services in demand, customers gone quiet, and the hours that convert best.
-
2
Drafts the campaign
It writes ready-to-use copy for WhatsApp, Instagram and Facebook — and sharpens who to target with your Google ads — each in your customer's language. You just review and approve.
-
3
Brings customers in
A lapsed customer replies, or a new one finds your post or ad — either way, Hiiiilo books them straight into your calendar.
Re-engagement reaches only customers who have messaged you before — kept within WhatsApp's and Malaysia's PDPA rules.
One insight, every channel
The same insight becomes ready-to-use marketing wherever your customers are — not just WhatsApp. Hiiiilo drafts the copy and sharpens your targeting across every channel.
What Our Customers Say
From dental clinics to salons across the Klang Valley — see what owners think after switching to Hiiiilo.
"Patients used to message us at 11pm and we'd miss them by morning. Now they're booked into the calendar before we even open the clinic."
"Half our enquiries come in Bahasa, half in English. Hiiiilo handles both perfectly, and our team finally stopped translating WhatsApp messages all day."
"Bookings keep flowing in overnight and our calendar is full before we walk in. The dashboard is the first thing I check every morning."
Setup
Live in an Afternoon, not a Quarter
We set Hiiiilo up for you. You connect your number in a few clicks, with our team on standby the whole way.
Get set up
Share your business details+
Connect your WhatsApp number+
Go live the same day+
Then it grows with you
Bring your existing customersOptional+
Customer Intelligence kicks in+
Then RM 2,000 / month if you continue. Cancel anytime.
Start The PilotWhat you get
- Customer intelligence. Learns what your customers ask about, what converts, and surfaces ready-to-send marketing campaigns to bring them back.
- Hands-off automation. Qualifies leads and writes appointments straight into your calendar, 24/7. All you do is show up.
- Every customer's language. Auto-detects English, Bahasa Malaysia, or Chinese from the first message and replies in that language all the way through.
Your Next Customer is Messaging You Right Now
See Hiiiilo answer, qualify, and book a real conversation. It runs on the WhatsApp number you already have.
You're never left with just a bot — a real marketing team stands behind Hiiiilo, ready to step in whenever you need a human, a campaign, or a deeper plan.